Here to help!
ORDERING |
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| What if I am not satisfied with my order? | |
| Please see Section 9 of Terms and Conditions. | |
| How do I re-order? | |
| Click on the “my jobs” tab at the top of the screen, then select the job you wish to re-order. Click the more info button and then choose reorder. This will add the job back into your shopping basket, ready for checkout. | |
| Can I cancel or change my order? | |
| Click on the “my jobs” tab at the top of the screen, then select the job you wish to cancel. Click the more info button and then choose cancel. This is only possible if the printer has not yet started your job and the status is still showing as ORDERED. | |
| What happens if I do not receive my order within 24 hours? | |
| If delivery is not received within 24 hours a full refund will be issued. If the delivery has been attempted the refund will not apply. | |
DOCUMENT DESIGN |
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| What programmes can I supply artwork in? | |
| Artwork submitted ready to print, should be submitted
as a preflighted PDF file. Any images or company logos uploaded into the system for use on templated artwork should be in Gif, Jpg or PNG format. |
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| How do I convert my file to a site ready PDF file? | |
| Download the Nima Print PDF Print driver, which will install and appear in the printers menu. Choose to print to it from any application, and it will convert your document into a PDF, ready to upload. *You must be a member of the site to submit this document. | |
| What should I know about image resolution? | |
| For the best result a minimum of 300dpi is required. | |
| Can my design run off the paper edge? | |
| Yes, this is known as ‘bleed’ - please allow 3mm as a minimum. | |
PRICING AND PRODUCTS |
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| I need a different quantity to those displayed. | |
| If you required a larger quantity please telephone or request a call to obtain a quotation. | |
| What paper stocks do you use? | |
| We use fully recycled Conqueror CX22 Diamond White and 50% recycled Revive Silk. | |
| Can I put my letterheads through a laser printer? | |
| Although this is not fully guaranteed we are confident that this will be possible. | |
| Can you provide a design service? | |
| Yes. There is a quotation form, use the ‘DESIGN’ tab to access and submit this. | |
PRINTING AND PROCESSING |
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| Can I order a digital proof? | |
| Yes, we recommend a digital proof if colour and quality are a major issue. | |
| Does a digital proof cost more? | |
| There is an extra charge for a digital proof. | |
| What print processes do you use? | |
| Litho and Digital printing. | |
PAYMENT AND BILLING |
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| Do prices include VAT? | |
| No, Vat will be added. At checkout | |
| Can you send me an invoice? | |
| Click on the “my jobs” tab at the top of the screen, then select the job you wish to view the invoice for. Click the more info button and then choose Order Summary. Your invoice will download as a PDF (please ensure pop-up blockers are disabled) | |
| What methods of payment do you accept? | |
| We accept credit and debit cards, for more detail go to the payments tab at the foot of this page. | |
DELIVERY |
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| How long does my order take? | |
| Express recycled stationery within 24 hours, all other digital orders 3 working days. Litho orders will be arranged at time of order. | |
| What countries do you ship to? | |
| We deliver to 17 countries throughout Europe and Scandinavia. | |
| Can you deliver to PO Box numbers? | |
| No. | |
| Is delivery included in the price? | |
| No, for delivery costs go to the delivery tab at the foot of this page. | |
| Do you deliver at weekends? | |
| No, Monday to Friday (not Bank Holidays). | |